Payment and Refund Terms

Payment must be made at least one week before the scheduled date.

Cancellation by the client:

• Up to 7 days before (inclusive):
  100% refund of the amount paid.
• Between 7 days and 24 hours before the start:
  50% refund of the amount paid.
• Less than 24 hours before the start:
  No refund will be issued.

Cancellation by the Guide (personal reasons)

• At any time (even on the same day):
  100% refund of the amount paid.

Cancellation Due to Exceptional External Factors

Includes cases such as:

• Adverse weather conditions
• Inability of intermediaries to attend
• Exceptional closure of the cable car (in the case of the Teide ascent)

In these cases, two options will be offered to the client:

• Participate in an alternative activity, or
• Receive a 100% refund of the amount paid.